How to Avoid the 9 Circles of Customer Service Hell via Inc.com

Think of the items listed below in terms of property management customer service/retention policy action items. Your tenants are your customers.


I'm sure you, like me, have spent too much time in customer service hell as a consumer. With apologies to Dante, it’s at least nine circles:

The never-ending voice mail phone tree
The requirement to repeat your name, account number, etc., ad infinitum
Hold, hold, hold
The ominous sound, mid-conversation, of the dial tone
The disappearing clerk
The line that's always 20 people deep
The agent who doesn’t understand your question
The “I’m sorry, but I don’t have the authority to do that” response
The clerk who's busy texting someone who's clearly more important than you
I'm sure there are more. (Leave your personal favorites in the comments!)

You don’t want this happening at your company, nor do I at mine. So here are nine ways to create, if not a heaven, at least a pleasant customer experience.

Read more...How to Avoid the 9 Circles of Customer Service Hell via Inc.com