Complaints come with the territory in the multifamily world. After all, you can't please all the people all the time.
But what are the common threads in everybody's complaint box? After analyzing 10,000 customer satisfaction surveys from residential communities nationwide, J Turner Researchhas provided a list of complaints that are most likely to be on the tip of your tenants' tongues.
The surveys were completed over the last two years, and not surprisingly, rental rates are the No. 1 tenant complaint. Here are the top 10 results from the survey:
Read more...Top 10 Resident Complaints in the Multifamily Industry - Property Management, Resident Life - Multifamily Executive Magazine
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