Resident Retention: Great Leadership Increases Loyalty and Revenue via Property Management Insider

Do you employ Apartment Manager Customer Experience Leaders at your apartment communities?

“Do we employ a what-now?”

Let me put it another way.

When it comes to the customer experience are you ready to put your money where your mouth is or will you simply pay lip service to the idea? Do you really understand the value of a better customer experience for your employees and residents?

In December, 2012, Oracle published a research report, “Why Customer Satisfaction is No Longer Good Enough.” Here are three important points the survey revealed:

Read more...Resident Retention: Great Leadership Increases Loyalty and Revenue | Property Management Insider