Property Management: There’s No Such Thing as a Difficult Resident via Property Management Insider

I’m sure, in reading the title of this article; your first thought was something along the lines of “Really? She can’t be serious.” You may even be thinking of a particular resident who you would say is the true definition of the word “difficult.”

Residents are not born difficult – they do not move into your community with a ready-made chip on their shoulders. Residents become difficult when our performance negatively impacts their overall living experience. Think about that resident who you would consider to be your most “difficult.” Now, think back to that person’s move-in day. Was s/he full of negativity and impossible to please? Did this person question your every move and show no trust or faith in the management team? Probably not. So what were the circumstances that led to this change?

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