Maintenance Requests via MHNonline

MHN teamed up again this month with research and consulting services firm Kingsley Associates—which surveys over 1 million residents each year. Sentiments range from enthusiastic satisfaction to immense frustration and, as with most things, convenience is a primary factor. New technologies make available and, in some cases, necessitate new approaches to how repairs and services requests are handled. Many renters now expect to be able to send maintenance requests via their computers or mobile devices, and while this is just one element of convenience, it also conveys the impression that the community overall is keeping up with the times. Promptness of response still remains a crucial element, as well as how carefully maintenance team members perform their work inside an individual unit. Cleanliness, consideration and attention to detail are rules to live by in this particular area of apartment management.

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