National renter satisfaction has increased again in the second quarter, with 78.6% of residents reporting “good” or “excellent” satisfaction with their overall renting experience. This quarter’s increase continues the upward national trend that began in the last quarter of 2017.
Similar to the first quarter, every market except Atlanta saw a year-over-year increase in satisfaction this quarter. Boston has the highest overall satisfaction with 83.8%, followed by Chicago with 83.6% of residents satisfied with their living experience. Dallas once again topped out the markets for improvement from the prior year with a 3.5 percentage point increase from this time last year. Chicago and Miami are close behind with 2.5 and 2.4 percentage point increases, respectively. Both Dallas and Chicago also saw the largest year-over-year increases in residents’ likelihood to renew this quarter.
Read more...Chicago and Dallas Most Improved for Resident Satisfaction via Multifamily Executive Magazine