Over the past three years, national renter satisfaction has remained steady, with the rate fluctuating between 76.6% and 76.8%. However, for the first time since the end of 2014, renter satisfaction has surpassed that line, climbing to a high of 76.9% in Q4 2017. During the quarter, almost all of the top U.S. markets saw increases in renter satisfaction from 2016. The most significant increases over the past year occurred in Atlanta, Denver, and New York, with upticks of 1.6%, 1.8%, and 3.2%, respectively. Only one market, Dallas, experienced a significant decrease in renter satisfaction, with a 1.2% downturn compared with 2016.
Read more...Kingsley: National Renter Satisfaction Steady Over Past 3 Years | Multifamily Executive Magazine | Property Management, Economic Development, Economic Conditions, Economics, Customer Satisfaction, renter satisfaction, Renters, Kingsley Associates