Tuesday, June 25, 2013

Top 10 Apartment Resident Customer Satisfaction Complaints via Multifamily Insiders

J Turner Research, a leading marketing research firm exclusively serving the multifamily industry, today announced a ranking of the top 10 apartment resident complaints, as revealed in an analysis of 10,000 customer satisfaction surveys completed over the past two years at communities nationwide. Results from the survey analysis were released last week at the National Apartment Association Education Conference and Exposition in San Diego.

According to the analysis, apartment residents are most likely to complain about rental rates more than any other issue. In fact, rent rates were more than twice as likely to be mentioned compared to concerns over pet waste, which perennially rank high in renter dissatisfaction. Additionally, rent prices were almost three times more likely to be highlighted by disgruntled residents than noise, which did not even crack the top 10:

Top 10 Multifamily Apartment Resident Complaints:

Read more...Top 10 Apartment Resident Customer Satisfaction Complaints - Multifamily Blogs

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